This project seeks to establish the best methods for engaging patients in reviewing and improving health services. Leading work in England favours a continuum of patient and client involvement, ranging from complaints to co-designing services. Researchers at the University of Toronto aim to assess the various patient engagement strategies to provide recommendations on how they can best be put to use.
Patient Engagement: Putting Patients at the Centre of Care – http://www.cfhi-fcass.ca/WhatWeDo/Collaborations/PatientEngagement.aspx
The purpose of the accompanying research project is to determine lessons learned from the intervention projects and to document promising practices in Canada and around the world. The ultimate goal is to provide Canadian healthcare organizations with recommendations on effective ways to engage patients to improve the quality and delivery of care.